Again, I have never had a return thankfully...but if for any reason you did want to return an item, please feel free to reach out to me and let me know why. I don't have an official policy on this, I just know I want everyone to love there art and be happy and that is the reason I do what I do! So if you ever have a question or concern, let me know. If you are purchasing resin, please note, it can scuff, yellow or fade if you have it in the sunlight or over long periods of time. You also do not want to leave your painting in extreme temps that are hot or cold as the material can expand and contract and add pressure to the painting. Do not use cleaning chemicals on your art. And as with any art, handle with care but love and enjoy it every day! Art is nonrefundable in most cases. You can always choose to resell it if you wish.